Refund policy

Return & Refund Policy

Effective Date: 9/1/2026

Thank you for purchasing from the Anatomage Store. We stand behind the quality of our anatomical 3D models and want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, and refunds are available.

1. Returns

We accept returns of eligible products within 30 days of delivery, provided that:

• The product is in its original condition and packaging.

• The product has not been used, damaged, modified, or altered.

• All original components, accessories, documentation, and packaging are included.

• The product was purchased directly through our online store.

To initiate a return, please contact our customer service team at replica.support@anatomage.com within 30 days of delivery. Please include your order number, the reason for the return, and, if applicable, photographs showing the condition of the product.

Returns must be approved by Anatomage before they are shipped back. Products returned without prior authorization may not be accepted.

2. Non-Returnable Products

The following products are generally not eligible for return:

• Products that have been used, damaged, or altered after delivery.

• Products that are missing components, accessories, or original packaging.

• Custom-made or specially configured products.

• Products purchased through an authorized distributor or third party. Such purchases are subject to the seller's return policy.

• Products returned more than 30 days after delivery, except where required by applicable law.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

• Your order number;

• A description of the issue; and

• Photographs or other documentation showing the damage or defect.

Depending on the circumstances, Anatomage may, at its discretion, provide a replacement product, replacement component, repair, or refund.

Customers should retain the original packaging and shipping materials until the issue has been resolved, as they may be required for inspection or return shipment.

4. Incorrect or Incomplete Orders

If you receive an incorrect product or your order is missing an item, please contact us within 7 days of delivery.

After confirming the issue, we will work with you to provide the correct product or missing item at no additional cost.

5. Return Shipping

For returns due to a change of mind, ordering the wrong product, or other reasons not related to a product defect or an error by Anatomage, the customer is responsible for return shipping costs.

For products that are defective, damaged upon arrival, or incorrectly shipped by Anatomage, Anatomage will generally cover reasonable return shipping costs and provide a replacement or refund as appropriate.

6. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method. The refund will include the purchase price of the returned product and, where applicable, the original standard shipping charge.

Return shipping charges, expedited shipping charges, and other non-refundable fees may not be refunded unless the return is due to a defect, damage, or an error by Anatomage.

Please allow 5–10 business days after approval for the refund to appear in your account, depending on your payment provider.

7. Exchanges and Replacements

When appropriate, Anatomage may offer a replacement or exchange instead of a refund. Replacement products may be the same or substantially equivalent product, depending on availability.

If a replacement product is unavailable, Anatomage may provide a refund in accordance with this policy.

8. Refused or Undeliverable Shipments

If an order is returned to Anatomage because the customer refused delivery, provided an incorrect shipping address, or otherwise failed to accept delivery, the customer may be responsible for the original and return shipping costs.

Any refund will be processed after the product is received and inspected and may be reduced by applicable shipping costs or other charges.

9. Promotional and Discounted Purchases

Products purchased using promotional discounts, special offers, or other promotional pricing are subject to the same return requirements unless otherwise stated at the time of purchase.

Certain promotional products may be designated as final sale and not eligible for return.

10. Sales Tax

Any refund of sales tax will be processed in accordance with applicable state and local tax laws.

11. How to Request a Return

To request a return, please contact:

Anatomage Customer Support
Email: replica.support@anatomage.com

Phone: 800-948-3839

Please include your order number and a brief description of the reason for your return.

Do not ship a product back to Anatomage until you have received return authorization and instructions from our customer service team.

12. Policy Changes

Anatomage reserves the right to modify this Return & Refund Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the effective date of the updated policy.

13. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us replica.support@anatomage.com or 800-948-3839.