Shipping policy

Shipping Policy

Effective Date: 9/1/2026

Thank you for shopping at the Anatomage Store. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

Processing times may be longer during periods of high order volume, product launches, holidays, or other circumstances that affect product availability.

If an item is temporarily out of stock or requires additional processing time, we will notify you and provide an updated estimated shipping date when available.

2. Shipping Methods and Delivery Times

Available shipping options and estimated delivery times will be displayed during checkout based on the shipping address and products in your order.

Estimated delivery times begin after the order has been processed and shipped. Delivery estimates are provided by the carrier and are not guaranteed unless expressly stated otherwise.

Shipping options may include standard, expedited, or other delivery services depending on the destination and product.

3. Shipping Charges

Shipping charges are calculated based on factors such as the destination, package size and weight, shipping method, and number of products ordered.

The applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Anatomage may offer free shipping or promotional shipping rates. Any applicable promotional terms will be displayed at the time of purchase.

4. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate address changes before the order has shipped, but we cannot guarantee that changes can be made after processing has begun.

Anatomage is not responsible for delivery delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

5. Domestic Shipping

We currently ship eligible products to addresses within the United States.

Certain products or destinations may be subject to shipping restrictions due to product characteristics, carrier requirements, or other applicable restrictions.

For shipments to U.S. territories or other special destinations, additional shipping charges or delivery restrictions may apply.

6. International Shipping

International shipping may be available for selected products and destinations.

Customers placing international orders are responsible for any applicable:

  • Customs duties;

  • Import taxes;

  • Value-added taxes (VAT);

  • Brokerage or customs clearance fees;

  • Local taxes; and

  • Other charges imposed by the destination country.

These charges are generally not included in the product price or shipping charge shown at checkout unless expressly stated.

International orders may be subject to customs inspection and clearance procedures, which may result in delivery delays. Anatomage is not responsible for delays caused by customs authorities or other government agencies.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

7. Purchase Orders

For orders placed using a purchase order (“PO”) or other approved institutional payment method, shipping terms may be governed by the applicable quotation, purchase order, invoice, or written agreement.

Unless otherwise agreed in writing, standard shipping charges and delivery terms described in this policy will apply.

8. Tracking Information

Once your order has shipped, we will generally provide tracking information through the email address associated with your order.

Tracking information may take some time to become active after the carrier receives the shipment.

Customers are responsible for monitoring delivery status and ensuring that someone is available to receive the shipment when required.

9. Delivery Delays

We make reasonable efforts to ship orders within the estimated processing and delivery timeframes. However, delivery dates are estimates and may be affected by circumstances beyond our control, including:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Customs processing;

  • Transportation disruptions;

  • Labor disputes;

  • Government actions;

  • Supply chain disruptions; or

  • Other unforeseen circumstances.

Anatomage is not responsible for delays caused by circumstances outside of our reasonable control.

10. Lost or Missing Packages

If the carrier's tracking information indicates that a package has been delivered but you cannot locate it, please first check with other members of your household, your building's receiving area, mailroom, or other designated delivery location.

You may also contact the carrier directly to report the issue.

If you are unable to locate the package, please contact us at replica.orders@anatomage.com and provide your order number and tracking information. We will work with you and the carrier to investigate the issue.

11. Damaged Shipments

Please inspect your package upon delivery.

If a product arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number;

  • A description of the damage; and

  • Photographs of the shipping box, packaging materials, and damaged product.

Please retain the original packaging and shipping materials until the claim has been resolved, as they may be required by the carrier or Anatomage for inspection.

If the damage occurred during shipping, we will work with you to determine the appropriate resolution, which may include a replacement, repair, or refund in accordance with our Return & Refund Policy.

12. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

After confirming the issue, we will work with you to provide the correct product or missing item as appropriate.

13. Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned to Anatomage because of an incorrect address, failure to accept delivery, or other circumstances attributable to the customer, the customer may be responsible for the original shipping costs, return shipping costs, and any applicable carrier fees.

Any refund will be processed after the product is returned to Anatomage and inspected, and may be reduced by applicable shipping and handling charges.

14. Multiple-Item Orders

If an order contains multiple products, Anatomage may ship the products together or separately depending on product availability, warehouse location, size, weight, or other logistical considerations.

If products are shipped separately, you may receive multiple tracking numbers and shipments.

Unless otherwise stated, you will not be charged additional standard shipping fees solely because an order is shipped in multiple packages.

15. Shipping Restrictions

Certain products may not be available for shipment to certain locations due to applicable laws, regulations, carrier restrictions, or other logistical considerations.

We reserve the right to cancel or modify an order if we determine that shipment to the requested destination is not feasible or permitted.

If an order is canceled for this reason after payment has been received, we will issue an appropriate refund.

16. Contact Us

If you have questions about shipping or need assistance with an order, please contact:

Anatomage, Inc.
Email: replica.orders@anatomage.com

Phone: 1-800-948-3839
Address: 3350 Thomas Rd, Santa Clara, CA95054

Please include your order number when contacting us about an existing order.

17. Policy Updates

Anatomage may update this Shipping Policy from time to time. Any changes will be posted on this page and will become effective as of the updated Effective Date.